Riviera - The Best Hotel AI Voice Agents in the World

Riviera offers an advanced AI voice agent designed specifically for the hotel industry, enhancing guest communications through intelligent, instant responses. This technology aims to reduce operational costs while providing exceptional experiences for guests. With features like 24/7 availability, high accuracy, and seamless integration with existing systems, Riviera is trusted by leading hotels worldwide.

1. Instant AI Operator

   Riviera replaces traditional hold music with intelligent conversations, allowing the AI to pick up calls instantly and understand guest context.

2. Seamless Integration

   The platform integrates easily with existing PBX, POS, and PMS systems, ensuring a smooth transition without disrupting hotel operations.

3. Enterprise Security

   Riviera employs bank-level encryption to protect guest data, ensuring privacy and security.

4. Real-time Analytics

   Users can monitor performance and guest satisfaction through a detailed dashboard that provides insights into call metrics and guest sentiment.

5. 24/7 Instant Service

   The AI operates around the clock, ensuring that guests can receive assistance at any time without delays.

6. Zero Hold Times

   Guests experience no wait times, enhancing their overall satisfaction and engagement.

7. Complete Hotel Knowledge

   The AI is equipped with comprehensive knowledge about the hotel, allowing it to answer a wide range of inquiries.

8. Reduced Staff Workload

   By handling routine inquiries, Riviera allows hotel staff to focus on more complex guest interactions.

1. Ensure your existing phone systems are compatible with Riviera's integration requirements.
2. Schedule a demo to experience the AI voice agent in action.
3. Train your staff on how to utilize the AI's capabilities for optimal guest service.
4. Monitor the real-time analytics dashboard regularly to gain insights into guest interactions and operational efficiency.

How does Riviera improve our guest experience?

Riviera handles routine inquiries instantly, allowing staff to focus on high-value interactions, resulting in zero wait times for guests.

How fast can we get Riviera running?

Most hotels can be live within 48-72 hours with no downtime or disruption to current operations.

Will this disrupt our current systems?

No, Riviera integrates seamlessly with existing phone systems, allowing staff to continue their work without interruption.

What's the real cost savings?

Riviera typically saves hotels 60-80% on call handling costs, eliminating the need for overtime and night shift expenses.

How secure is our guest data?

Riviera uses bank-level encryption to protect conversations, ensuring zero data breaches and guaranteed guest privacy.

How does escalation to staff work?

The AI provides smart escalation with full context transfer, ensuring staff receive calls with complete conversation history.

What insights will we get?

Users receive a real-time dashboard showing call patterns, guest satisfaction, peak times, and revenue opportunities.

Price data is not available yet; please visit the official website for more information.

1. Riviera effectively enhances guest communication by providing instant responses and reducing wait times, which can significantly improve guest satisfaction.
2. The seamless integration with existing systems is a strong point, allowing hotels to adopt the technology without major disruptions.
3. While the AI performs well in handling routine inquiries, there may be limitations in addressing more complex guest needs that require human intervention.
4. Continuous monitoring and analysis of the AI's performance will be essential to ensure it meets evolving guest expectations and operational demands.