Thena - AI for customer support in B2B teams

Thena is an AI-powered customer support platform designed specifically for B2B teams. It integrates seamlessly across various communication channels such as Slack, Discord, Email, MS Teams, and Web chat, providing a unified solution for customer interactions. The platform emphasizes autonomous support, allowing teams to manage customer inquiries efficiently while leveraging AI capabilities.

1. Omni-channel Support

   Thena consolidates customer messages from multiple platforms into organized tickets, ensuring a streamlined support experience.

2. Multi-persona Ticketing

   The platform allows for customizable boards and role-based controls, enhancing team collaboration and efficiency.

3. New-gen Ticketing

   Combining AI and human intelligence, Thena automates ticket creation, escalation, and response processes, reducing the workload on support teams.

4. Workflows Automation

   Users can automate workflows by integrating human actions with AI processes, optimizing business efficiency.

5. Centralized Accounts

   Thena centralizes customer data, enabling both AI and human agents to collaborate effectively in one unified space.

6. Real-time Notifications

   The platform provides alerts for critical ticket updates, ensuring that teams stay informed about important changes.

7. Customizable Features

   Users can define custom fields, set up groups with assignment logic, and create tailored ticket views to align with their specific processes.

1. Start by signing up for a free account on the Thena website.
2. Explore the various communication channels supported by Thena to determine which ones best suit your team's needs.
3. Familiarize yourself with the ticketing features and workflows to maximize efficiency.
4. Utilize the knowledge base to share and update support articles for your team.
5. Set up real-time notifications to stay updated on critical ticket statuses.

What is Thena?

Thena is an AI-driven customer support platform designed for B2B teams, facilitating seamless communication and ticket management across multiple channels.

How does Thena enhance customer support?

Thena enhances customer support by automating ticket creation and management, allowing teams to respond to inquiries quickly and efficiently while leveraging AI capabilities.

Can Thena integrate with other tools?

Yes, Thena can connect with various internal systems and applications, enabling teams to manage data and APIs effectively.

What types of businesses can benefit from Thena?

Thena is suitable for any B2B organization looking to improve their customer support processes through automation and AI technology.

How does Thena ensure data security?

Thena prioritizes enterprise-grade security measures to protect customer data and maintain privacy.

Price data is not available yet; please visit the official Thena website for the latest pricing information.

1. Thena effectively combines AI and human intelligence to streamline customer support processes, making it a valuable tool for B2B teams.
2. The omni-channel support feature enhances communication efficiency, allowing teams to manage inquiries from various platforms in one place.
3. While the platform offers robust automation capabilities, some users may find the initial setup and customization process complex.
4. Continuous updates and improvements are necessary to keep pace with evolving customer support needs and technology trends.
5. Overall, Thena presents a strong solution for businesses aiming to enhance their customer support operations, though ongoing training and adaptation may be required for optimal use.