AI customer service | Sendbird

Sendbird offers an enterprise-grade AI customer service platform designed to enhance customer support through omnichannel AI agents. These AI agents provide 24/7 instant assistance across multiple communication channels such as mobile, web, social media, SMS, and email. The platform integrates seamlessly with existing support software, enabling businesses to scale their customer service operations efficiently while maintaining high security and compliance standards.

1. Omnichannel AI Agent Engine

   Supports customer interactions across various channels—mobile apps, websites, social media, SMS, and email—ensuring customers receive instant support wherever they are.

2. Continuous Conversation Management

   AI agents maintain conversation context across channels, allowing seamless handoffs and uninterrupted customer experiences.

3. Proactive Customer Engagement

   AI anticipates customer needs and initiates conversations proactively on preferred channels, improving engagement and satisfaction.

4. Unified Customer Insights

   Aggregates omnichannel interactions into a 360° customer view, enabling smarter business decisions based on comprehensive data.

5. Scalable and Reliable Infrastructure

   Supports over 6 billion end users globally with 99.9%+ uptime, ensuring consistent and dependable service.

6. Secure and Compliant Platform

   Meets stringent security and privacy standards including GDPR, CCPA, and HIPAA. Features include encrypted data transmission, data masking, region-specific storage, and transparent AI auditing.

7. Centralized AI Agent Management

   Provides an intuitive control center to build, test, and evaluate AI agents, streamlining deployment and ongoing optimization.

8. Enterprise Support and Professional Services

   Offers dedicated global customer success teams, 24/7 technical support, tailored SLA plans, and expert professional services for smooth AI integration and operation.

• Contact Sendbird sales to request a personalized demo tailored to your business needs.
• Integrate Sendbird AI agents with your existing support software to enable omnichannel customer service.
• Use the AI agent builder control center to customize and optimize your AI workforce.
• Leverage proactive engagement features to reach customers before they initiate contact.
• Monitor AI agent performance through transparent auditing tools to ensure alignment with business standards.
• Utilize Sendbird’s professional services and support plans for seamless deployment and ongoing assistance.

What is Sendbird AI for customer service?

Sendbird AI is an omnichannel AI agent platform that autonomously handles customer support and sales conversations, escalating complex issues to human agents while maintaining seamless customer engagement.

How does Sendbird AI for customer service work?

The AI agent interprets customer intent, takes appropriate actions, and learns from real-time interactions. It resolves common inquiries instantly and routes complex cases to human agents with full context.

How does Sendbird AI improve response times and resolution rates?

By delivering instant, accurate responses across all customer touchpoints and smartly escalating complex queries, Sendbird AI reduces wait times and increases resolution efficiency, even during high demand.

Is Sendbird AI secure and compliant with data privacy regulations?

Yes. Sendbird AI complies with GDPR, CCPA, HIPAA, and other major regulations. All data is encrypted in transit and at rest, with strict data governance policies ensuring privacy and security.

How is Sendbird AI customer service priced? Is there a free trial?

Pricing is flexible and consumption-based, tailored to business size and conversation volume. Custom quotes are available upon request. While there is no free trial, personalized demos can be arranged.

What kind of support does Sendbird offer for AI customer service?

Sendbird provides white-glove professional services, global customer success teams, 24/7 technical support, and enterprise SLA plans to ensure effective deployment and continuous optimization.

Price information is not publicly available. Prospective customers are encouraged to contact Sendbird sales for customized pricing based on their specific business requirements and conversation volumes.

Strengths:

• Comprehensive omnichannel support ensures customers can be reached and assisted on their preferred platforms.
• Continuous conversation tracking enhances customer experience by maintaining context across channels.
• Proactive engagement capabilities help businesses anticipate and address customer needs effectively.
• Strong emphasis on security, privacy, and compliance builds trust for enterprise adoption.
• Robust support infrastructure with professional services and 24/7 assistance facilitates smooth implementation and operation.
• High scalability and reliability backed by impressive uptime statistics.

Areas for Improvement:

• Lack of publicly available pricing details may hinder initial evaluation by potential customers.
• Absence of a free trial could limit hands-on exploration before commitment.
• More detailed user guidance or tutorials on AI agent customization could enhance user onboarding.
• While AI handles many queries autonomously, the platform’s effectiveness depends on seamless human-agent collaboration, which may require additional training and integration efforts.

Overall, Sendbird’s AI customer service platform offers a powerful, secure, and scalable solution for enterprises seeking to elevate their customer support with AI-driven omnichannel engagement.