Listen Labs - Simplifying customer interviews

Listen Labs is an innovative research platform that leverages AI to streamline customer interviews and gather actionable insights rapidly. By replacing traditional methods like surveys and focus groups, Listen Labs enables companies to understand their customers better and faster, delivering results in hours instead of weeks. The platform is designed for various use cases, including concept testing, brand perception analysis, and usability testing, making it a versatile tool for businesses seeking to enhance their customer understanding.

1. AI-Moderated Interviews

   Listen Labs utilizes AI to conduct personalized interviews at scale, allowing for deeper probing and more nuanced responses from participants.

2. Actionable Results Instantly

   The platform generates key takeaways, personas, and identifies top themes automatically, providing users with immediate insights.

3. Diverse Participant Recruitment

   Users can recruit participants from a pool of millions or integrate with existing providers, ensuring a broad and diverse audience for research.

4. Multilingual Support

   Listen Labs supports automatic translation and transcription in over 50 languages, making it accessible for global research initiatives.

5. Flexible Stimuli Testing

   The platform can handle various types of stimuli, including videos, images, and prototypes, allowing for comprehensive testing of marketing and product concepts.

6. Rapid Research Process

   From the first question to a comprehensive market report, the entire research process can be completed in hours, significantly reducing the time required for insights.

1. Start by signing in to your Listen Labs account.
2. Choose a template or upload your discussion guide to begin your research.
3. Recruit participants using the Listen Labs panel or your own network.
4. Conduct AI-moderated interviews to gather qualitative insights.
5. Review the generated report to explore key findings and themes.

What is Listen Labs?

Listen Labs is an AI-driven research platform that facilitates customer interviews and provides actionable insights quickly, replacing traditional research methods.

How does Listen Labs work?

The platform uses AI to conduct personalized interviews, analyze responses, and generate reports with key insights in a fraction of the time it takes traditional methods.

Can I use Listen Labs for non-English speaking markets?

Yes, Listen Labs supports automatic translation and transcription in over 50 languages, making it suitable for global research.

What types of research can I conduct with Listen Labs?

You can conduct various types of research, including concept testing, brand perception analysis, usability testing, and more, all through AI-moderated interviews.

How secure is my data with Listen Labs?

Listen Labs is compliant with SOC 2 Type II, GDPR, ISO 42001, 27001, and 27701, ensuring that your data is handled securely and is not used for training AI models.

Price data is not available yet; please visit the official Listen Labs website for more information.

1. Listen Labs effectively streamlines the research process, significantly reducing the time needed to gather insights while maintaining high-quality results.
2. The AI moderation feature enhances the depth of interviews, allowing for more nuanced understanding of customer sentiments.
3. However, the reliance on AI may limit the ability to capture certain qualitative nuances that human moderators might pick up.
4. The platform could benefit from additional customization options for interview templates to cater to specific industry needs.
5. Overall, Listen Labs presents a powerful solution for companies looking to enhance their customer research capabilities, though users should be aware of the limitations inherent in AI-driven methodologies.