Empy - Transform every critical call into a success for the entire organization.

Empy is a powerful tool designed to enhance high-stakes calls across organizations. It transforms calls into a unified playbook, offering real-time coaching and in-depth post-call analytics while ensuring privacy protection. The platform is tailored to improve communication effectiveness and streamline processes for teams.

1. Customizable Real-time Copilot

   Empy connects seamlessly to Zoom, Google Meet, and Microsoft Teams, providing real-time coaching without joining as a bot. It listens locally and offers instant suggestions based on company policies.

2. Post-call Analytics Workspace

   Transforms call recordings into structured reports, scoring metrics such as agenda adherence and sentiment. This feature helps track performance trends over time.

3. Team Playbooks & Performance

   Allows configuration of call flows and reports for various scenarios, ensuring every call is structured according to company standards. It also tracks team performance, identifying strengths and coaching opportunities.

4. Enterprise Security

   Empy can be deployed as SaaS, in a VPC, or fully on-premise, ensuring sensitive data remains secure. It includes built-in encryption and role-based access controls.

5. Data & CRM Enrichment

   Enriches contact information with external signals and syncs with CRM systems, providing context for each call and building a comprehensive conversation history.

6. Privacy Assurance

   Empy ensures user data privacy by processing audio locally and only saving transcripts. Users have complete control over their data, including the ability to delete it at any time.

1. Start by configuring your first playbook in an afternoon.
2. Run a focused pilot for four weeks to measure the impact on conversion rates and customer satisfaction (CSAT).
3. Ensure you have the necessary permissions for microphone and accessibility to utilize Empy effectively.

Is my data really private?

Yes, audio is streamed for real-time analysis but never stored. Only transcripts are saved locally, and you can delete them anytime.

Who can see my Empy cues during calls?

Only you can see the cues, as Empy runs privately on your screen without joining the meeting.

What permissions does Empy need and why?

Empy requires microphone and accessibility permissions to process audio and display cues, ensuring privacy during calls.

Does it work with Zoom/Meet/Teams?

Yes, Empy is compatible with all major video conferencing platforms.

How do you capture decisions?

Empy listens for decision-making language and captures outcomes without storing unnecessary data.

Price data is not available yet; please visit the official website for more information.

1. Empy effectively enhances call quality through real-time coaching and structured analytics, making it a valuable tool for teams.
2. The ability to customize playbooks and ensure data privacy is a significant advantage, appealing to organizations concerned about security.
3. However, the reliance on local processing may limit functionality for users with less powerful devices.
4. While the tool is robust, some users may require additional training to fully leverage its features, particularly in configuring playbooks and interpreting analytics.
5. Overall, Empy presents a strong solution for improving communication in high-stakes environments, but ongoing support and resources could enhance user experience.