Tidio Copilot - Free AI Assistant for Your Support Center

Tidio Copilot is a free AI assistant designed to enhance helpdesk efficiency by automating responses and streamlining communication. It integrates seamlessly with platforms like Zendesk, Intercom, Gorgias, and Gmail, allowing users to boost productivity without disrupting their workflow. The tool is particularly beneficial for customer service teams, enabling them to handle inquiries more effectively.

1. Automation of Responses

   Tidio Copilot automates up to 30% of customer service inquiries, providing quick and accurate responses based on previous conversations.

2. Multi-Platform Integration

   The tool works with popular helpdesk platforms including Zendesk, Intercom, Gorgias, and Gmail, allowing for a cohesive workflow.

3. Custom Knowledge Base

   Users can add their website content and FAQs to ensure that responses are factual and on-brand, minimizing the risk of misinformation.

4. Real-Time Suggestions

   Copilot analyzes conversations in real-time and suggests responses that agents can use immediately, enhancing response times.

5. Enterprise-Grade Security

   Tidio prioritizes data security, employing best-in-class encryption and compliance with GDPR and CCPA regulations.

6. Completely Free

   The Chrome extension is free to use, providing access to powerful AI assistance without any financial commitment.

1. Install the Tidio Copilot Chrome extension from the official website.
2. Create a free Tidio account to access the features.
3. Add your knowledge base content for accurate response generation.
4. Utilize the AI suggestions to enhance your customer service interactions.
5. Monitor the performance and adjust your knowledge base as needed for optimal results.

Is Tidio Copilot really free?

Yes, Tidio Copilot is completely free to use as a Chrome extension.

Does Copilot work across all communication channels?

Yes, it integrates with various channels including live chat, email, and social media.

Will this replace our customer service team?

No, Tidio Copilot is designed to assist customer service teams, not replace them.

Is my data secure?

Yes, Tidio Copilot employs best-in-class security measures, including encryption and compliance with data protection regulations.

Do I need management approval to try this?

Typically, no management approval is needed, but it may depend on your organization's policies.

Price data is not available yet, please go to the official website to check.

1. Tidio Copilot effectively reduces the workload for customer service teams by automating a significant portion of inquiries, which can lead to improved efficiency.

2. The integration with existing platforms is seamless, allowing teams to adopt the tool without major disruptions.

3. While the AI provides valuable suggestions, there may be instances where human oversight is still necessary to ensure the appropriateness of responses.

4. The tool's reliance on a knowledge base means that users must invest time in creating and maintaining this resource for optimal performance.

5. Overall, Tidio Copilot is a valuable asset for businesses looking to enhance their customer service capabilities, but users should be prepared for the initial setup and ongoing management of their knowledge base.