Pylon - Modern Support Platform for Business-to-Business

Pylon is a modern support platform designed specifically for B2B companies. It offers a comprehensive suite of tools to enhance customer support, streamline workflows, and improve overall efficiency. With features like a unified inbox, knowledge base, and customer portal, Pylon aims to provide a seamless support experience for both businesses and their clients.

1. Unified Inbox

   Pylon consolidates all customer interactions into a single inbox, allowing support teams to manage inquiries from multiple channels efficiently.

2. AI Support Bot

   The AI Support Bot automates responses and assists in drafting support articles based on common issue resolutions, enhancing productivity.

3. Customer Portal

   A dedicated portal provides stakeholders with visibility into active issues, improving communication and transparency.

4. Workflows and Automation

   Users can create workflows using triggers and macros to streamline common responses and codify business processes.

5. Integration Capabilities

   Pylon integrates seamlessly with various tools, including CRM systems and incident management platforms, ensuring flexibility in operations.

6. Reporting and Analytics

   The platform offers robust reporting features, including CSAT analytics and SLA compliance tracking, to help businesses monitor performance and customer satisfaction.

7. Security and Compliance

   Pylon is compliant with SOC 2 Type II, GDPR, ISO 27001, and HIPAA, ensuring that customer data is handled securely.

1. Explore the demo to understand how Pylon can fit into your existing support structure.
2. Utilize the AI Support Bot to draft articles and responses, saving time for your support team.
3. Set up workflows to automate repetitive tasks and improve response times.
4. Regularly review analytics to identify areas for improvement in customer support.

What is Pylon?

Pylon is a support platform tailored for B2B companies, providing tools to enhance customer service and streamline support processes.

How does Pylon improve customer support?

By integrating multiple communication channels and utilizing AI for automation, Pylon enhances the efficiency and effectiveness of customer support teams.

Can Pylon integrate with other tools?

Yes, Pylon is designed to integrate with various tools, including CRM systems and incident management software, to create a cohesive support environment.

What compliance standards does Pylon meet?

Pylon complies with several standards, including SOC 2 Type II, GDPR, ISO 27001, and HIPAA, ensuring high levels of data security and privacy.

Price data is not available yet; please visit the official website for the latest pricing information.

1. Pylon effectively combines multiple support channels into a unified platform, which can significantly enhance customer service efficiency.
2. The AI features, such as the Support Bot and article drafting, are valuable for reducing the workload on support teams.
3. However, the platform may require a learning curve for users unfamiliar with its extensive features and integrations.
4. While Pylon offers robust reporting tools, some users may find the analytics dashboard overwhelming without proper training.
5. Overall, Pylon presents a strong solution for B2B companies looking to modernize their support systems, but ongoing support and training may be necessary to maximize its potential.