Roark

Roark is a comprehensive QA and observability layer designed for voice AI applications. It enables teams to monitor live calls, run simulations, and analyze metrics to ensure the reliability of voice agents. With features like multi-speaker analysis and customizable metrics, Roark provides valuable insights into voice interactions, making it an essential tool for organizations focused on delivering high-quality voice experiences.

1. Monitoring & Evaluation

   • Capture over 40 built-in call metrics, analyze multi-speaker conversations, and run evaluators on demand or automatically.
   • Metrics include latency, instruction-following, sentiment analysis, and more.

2. Multi-Speaker Analysis

   • Support for calls with up to 15 speakers, featuring automatic speaker identification and analysis.

3. Simulations & Testing

   • Run end-to-end simulations to stress-test voice agents across real-world scenarios.
   • Automatically generate test cases from live calls to ensure improvements are effective.

4. Custom Dashboards & Alerts

   • Build custom dashboards, schedule reports, and set up alerts to keep teams informed.

5. One-Click Integrations

   • Seamlessly connect with platforms like VAPI, Retell, LiveKit, and Pipecat Cloud for quick setup.

6. Compliance & Security

   • Roark is HIPAA compliant, ensuring that sensitive data is handled securely.

1. Familiarize yourself with the dashboard and available metrics to effectively monitor voice interactions.
2. Utilize the simulation feature to test various scenarios and improve agent performance.
3. Set up custom alerts to stay updated on critical metrics and events.
4. Explore the one-click integrations to streamline your setup process.

What does Roark do?

Roark provides monitoring and evaluation tools for voice AI applications, enabling teams to analyze call metrics and run simulations to enhance the reliability of voice agents.

How difficult is it to integrate Roark?

Roark offers one-click integrations that simplify the setup process, allowing users to connect their voice platforms quickly.

How do simulations work?

Simulations allow users to run end-to-end tests that mimic real-world interactions, helping to identify and resolve issues before they affect customers.

What are metrics and evaluators?

Metrics are quantifiable measures of call performance, while evaluators assess the quality of voice interactions based on predefined criteria.

What kind of sentiment analysis does Roark offer?

Roark includes sentiment analysis capabilities that can detect emotional cues and provide insights into customer interactions.

1. Roark effectively captures a wide range of metrics, providing teams with valuable insights into voice interactions.
2. The multi-speaker analysis feature is particularly beneficial for complex conversations, enhancing the understanding of group dynamics.
3. While the one-click integrations simplify setup, some users may still require technical expertise for advanced configurations.
4. The pricing structure is transparent, but high-volume operations may find the costs escalate quickly.
5. Overall, Roark is a powerful tool for voice AI teams, though continuous improvements in user interface and integration documentation could enhance user experience.