Helploom - Cost-effective customer support software that simply functions.

Helploom is an affordable customer support software designed to simplify the customer service experience. It offers a one-time purchase option with no subscription fees, making it an attractive choice for businesses looking to enhance their support capabilities without incurring ongoing costs. With features like unlimited live chat, an AI agent, and a customizable help center, Helploom aims to provide efficient and effective customer support solutions.

1. Unlimited Live Chat

   Helploom provides unlimited live chat functionality, allowing businesses to engage with customers without restrictions on the number of users or messages.

2. AI Agent

   The AI chatbot offers 24/7 support by learning from the knowledge base, answering queries, and escalating to human agents when necessary.

3. Customizable Help Center

   Users can create a personalized help center with articles, collections, and a powerful search feature to help customers find answers quickly.

4. Email Notifications

   Helploom sends email notifications for new requests and follow-ups, ensuring that no customer query goes unanswered.

5. Multilingual Support

   The AI agent can respond in over 50 languages, making it suitable for a global audience.

6. Simple Setup

   Helploom is designed for quick and easy setup, allowing businesses to go live within minutes without any coding required.

1. Start by signing up for a free trial on the Helploom website.
2. Set up your live chat widget by copying and pasting the provided code into your website.
3. Customize your help center by adding articles and organizing them into collections.
4. Utilize the AI agent to handle common queries and reduce the workload on human agents.
5. Monitor the performance of your help center articles to improve customer support continuously.

What is Helploom?

Helploom is a customer support software that provides tools for live chat, AI assistance, and a customizable help center to enhance customer service.

How does Helploom's AI agent work?

The AI agent learns from your knowledge base to provide accurate answers to customer inquiries and can escalate to human agents when it cannot find a relevant answer.

Can I customize my help center?

Yes, Helploom allows you to create and customize your help center with articles, collections, and a search feature to help customers find information easily.

Is Helploom suitable for small businesses?

Absolutely, Helploom is designed to be affordable and straightforward, making it an excellent choice for small businesses looking to improve their customer support.

Helploom offers a one-time purchase option for $149, valid for two years, along with monthly plans starting at $29 for unlimited threads and users. A free plan is also available for limited use.

1. Helploom stands out for its straightforward pricing model and lack of hidden fees, making it accessible for businesses of all sizes.
2. The unlimited live chat feature is a significant advantage, allowing for seamless customer interactions without worrying about costs.
3. The AI agent provides valuable support, but its effectiveness may vary based on the quality of the knowledge base.
4. While the setup process is simple, some users may require additional customization to fully leverage the software's capabilities.
5. Overall, Helploom is a robust solution for businesses seeking an efficient customer support tool, though ongoing improvements in AI response accuracy and knowledge base management could enhance its effectiveness further.