Dolphin AI - Automatically transform customer calls into insights.

Dolphin AI automates the process of tracking feature requests, pain points, and customer feedback from B2B calls. It streamlines communication between customer success (CS) and product teams, ensuring that valuable insights are captured and acted upon efficiently. By integrating with call recording platforms, Dolphin AI transforms anecdotal feedback into actionable data, enhancing revenue and customer retention.

1. Automatic Insight Detection

   Dolphin AI automatically identifies feature requests, pain points, and customer sentiments during calls, eliminating the need for manual tracking.

2. Integration with Gong

   Connects seamlessly with Gong in just one click, allowing for quick access to customer insights.

3. Smart Highlight Detection

   Detects key moments in calls and creates short-form videos with context, verbatim quotes, and business impact.

4. Shareable Links

   Packages insights into shareable links, transforming anecdotal requests into data-backed arguments for product teams.

5. Ticket Creation

   Automatically creates Jira tickets and updates CRM systems, streamlining the workflow for product requests.

6. Merge Similar Requests

   Categorizes and merges similar requests into a single insight, keeping the backlog organized and manageable.

7. One-Click Approvals

   Simplifies the review process for go-to-market teams, allowing for quick approvals before submission to product teams.

1. Connect Dolphin AI with your call recording platform for seamless integration.
2. Regularly review the insights generated to ensure important feedback is not overlooked.
3. Utilize the shareable links feature to communicate insights effectively with your product team.
4. Encourage your CS team to validate insights with business impact to prioritize requests.
5. Keep track of the status of requests to maintain transparency with customers.

How does Dolphin identify relevant insights?

Dolphin AI uses advanced algorithms to analyze call recordings, automatically detecting feature requests and customer sentiments.

What call recording platforms do you integrate with?

Dolphin AI integrates with popular call recording platforms, including Gong, to streamline the process of capturing insights.

How do you handle security and privacy?

Dolphin AI prioritizes security and privacy, ensuring that all customer data is handled in compliance with relevant regulations.

How are you different from Productboard and similar tools?

Dolphin AI focuses on automating the tracking of customer insights directly from calls, whereas Productboard primarily serves as a product management tool.

How much time does it save from manually sharing and tracking requests?

Dolphin AI significantly reduces the time spent on manual tracking and sharing of requests, allowing teams to focus on more strategic tasks.

Price data is not available yet; please visit the official website for more information.

1. Dolphin AI effectively automates the collection of customer insights, making it easier for teams to track and prioritize feature requests.
2. The integration with Gong and other call platforms enhances its usability, providing a seamless experience for users.
3. While the automation features are robust, there may be a learning curve for teams to fully leverage the tool's capabilities.
4. Improvements could be made in the user interface to enhance navigation and accessibility of insights.
5. Overall, Dolphin AI presents a valuable solution for bridging the gap between customer feedback and product development, though ongoing support and training may be necessary for optimal use.